Dear Mr. Kelly,
I felt the need to write this quick note of gratitude to you and I want to take a moment to commend you on the quality of your workmanship, service, and the very knowledgeable and personable employees you sent to my home for my recent Air & Heat System.
I knew from the first phone call to your office and my first conversation with Ricky, that this would be the company to do this major amount of work at my home. My first call to you was with Ricky, who directed me to your web site, and increased my education on the service and products I was purchasing. Ricky's attitude was to educate me, for my own good, whether or not I was to ultimately use your company.
I sincerely appreciate that posture of being most concerned with the customer, than with the possibility of more work. There are too few people in your industry with that attitude and that was one factor in my decision to use Kelly's.
My next encounter with your company was your visit to my home to review and give me an estimate. My education continued at this point, I was able to understand more, about the other estimates that I had received.
You showed me the particular areas of concern with the construction of my particular house. I appreciate your honesty and experience, which put you above the rest. I was pleased to receive your very reasonable estimate and was excited to hire you to install my system. On the first day of construction, I was pleased to meet Ron, Mickey, & Sal. it didn't take long to realize that I had made the right choice by using Kelly's.
Even with the special challenges my house presented to your crew, there was never a noticeable change in attitude or a complaint by anyone. Mickey & Sal are a great team, always concerned with each other and truly working as a team. I never hesitated to give them full run of my house whether I was home or not. I found them, not only knowledgeable, but extremely trustworthy as well. They even vacuumed and cleaned up upon completion each day. A very welcome and unexpected "extra". I especially thank you for your understanding and sensitivity in helping us to "balance" our home, to help meet the needs of our 80 year old roommate.
Your good attitude has been refreshing throughout this project. Now that we are done, I have a home that meets my standards, and my area of the house is working more than satisfactory, and my mother-in-laws' end of the house fits her needs very well indeed. I commend you for dealing with the personality differences here, as well as the construction complications. All things considered, I am proud to be on your customer list and I feel as if I received the best possible job my house would allow.
I also feel as if I made some friends along the way. I will recommend Kelly's to all of my friends and family, and once again, I thank you greatly for all you've done for us. This has been a positive experience from the get-go. Thanks again
Sincerely Tim Watson 714 992 4788
Dear Mr. Kelly,
What can I say, other than Thank You!. It's not often anymore that you find a service contractor who is willing to go the extra mile to satisfy a customer, but that is obviously exactly what you did. After the recent installation of my new air conditioner, I can gladly say that I will refer your company to anyone and everyone that I come into contact with. As you know I had a defective unit from the factory, and I was shocked, but very pleased when I called you and you immediately sent someone out to correct my problems by installing a brand new unit! I was expecting the usual run-around, and a long string of excuses, but instead my concern was met with a sincere desire to correct the problem.
When I later expressed concern about the noise level of the unit outside my bedroom, you once again came through by installing a noise dampening blanket on my compressor. You did this immediately. and without even charging me extra! WOW!
I could sure become used to service like this, how do I get all the contractors I deal with to be equally responsive to my needs?
As you know, I am a real estate broker who deals with many banks and government agencies, and as such I use the services of all types of contractors in the repair and refurbishing of the many properties I handle. I can truly say without a doubt, you are the finest contractor I have worked with. Your level of service and your commitment to customer satisfaction can be summed up in one word, that word is "excellent" Webster defines excellent as "The state, quality, or condition of excelling, superiority. Something in which one excels" I could not agree more, you are Excellent!
Thank you once again for making this such a pleasurable experience , I am very grateful to you and your technicians. You may use my name as a reference anytime, and I am certain we will do business together for many years to come!
Gratefully Yours James Dienes 714 267 5090 President - Broker ERA Today Realty
Dear Mr. Kelly:
I would like to take this opportunity to tell your how impressed we were with the quality of service we received from one of your technicians.
Mr. Ron G.
..All too often, companies who specialize in the installation and repair of air conditioning and heating products choose to go for the "easy, short term sale", throwing ethical considerations aside, while reputable firms such as Kelly's choose to believe that "honesty" is still the best policy.
Our experience with Kelly's was very satisfactory, and renewed our faith that there are still ethical, honest companies in business.
Sincerely,Dr. & Mrs. A. Daniel Bronkhurst Yorba Linda
Dear Mr. Kelly,
I am writing to thank you and your crew for the wonderful job that was done...
Everything from the estimate to the installation to the clean up was done in a professional, courteous and friendly manner...
Once again, thanks to you and your staff for the great job.
Yours truly,Sharon Tanihara
Ron and Kelvin were here as promised to check out and determine what was wrong with the air conditioner. At issue was the condition of the coils in the furnace unit. Were they good, bad and did they have to be removed to complete the job...
The amazing thing was that the coils were dirty and were covered by a matting of dog hair, dust and whatever. A matted mess that had accumulated over 10+ years and had caused the unit to fail and become terribly inefficient. Ron then proceeded to clean the system and put it back together.
The point is that anyone could have told me the problem was far worse, and I would have believed it. Instead, your people performed as they always have - in an honest, efficient manner. Keeping the best interests of the customer first. This is why we continue to use your service and would always recommend others to do so.
Gene & Gayle Weaver. Irvine
Hi Mr. Kelly
The central air-conditioning you put in for me 2 years ago is wonderful and the new furnace as of this year are both working great and saving me money on my utility bills.
You and your crew are very professional but friendly and I know I'm getting the best job done and great maintenance, too.
To all employees of Kelly's AC & Heating
We would like to extend a special thank you for the fast courteous service we received. ...Everyone we spoke to on the phone was so very pleasant. ...We were most pleased with the service we received.
...We will certainly recommend your company to anyone we know that would need your services.
Frank & Edna
We will advise you properly. Do quality repairs, installations or service, and guarantee it.Tom Kelly
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